Refund & Cancellation Policy

Overview

We want you to pay only for work you have received. This policy explains exactly what happens if you cancel a project at each stage, and where a refund is or is not available.

It applies to all services purchased from GrabAdda, whether paid online through Razorpay or by any other method.

Cancellation before work begins

If you cancel before we have started design or development work, you receive a full refund of everything you have paid. Write to us at the email below and we will process it.

Cancellation after work has begun

Once work has started, refunds are calculated on the stage reached. You are charged only for what has been produced, and we hand over all completed work regardless of the amount refunded.

Refund stages

Structure and design approved but development not started: 60% of the amount paid is refunded.

Development in progress: 30% of the amount paid is refunded.

Website delivered for review or already live: no refund, as the work is complete and handed over.

Ongoing monthly SEO or maintenance: cancel any time. The current month is not refunded; you are not charged from the following month.

Non-refundable items

Some costs are paid by us to third parties on your behalf and cannot be recovered once purchased. These are: domain registration and renewal fees, hosting charges, paid plugins or licences, payment gateway registration charges, and any advertising spend already placed.

These are always disclosed to you before purchase and are registered in your name, so you keep them even if the project is cancelled.

Search rankings are not refundable

SEO fees pay for work performed — audits, content, technical fixes, listings and reporting — not for a specific search position. Because search engines control their own algorithms, ranking outcomes cannot be guaranteed and are not grounds for a refund. Every deliverable we bill for is something you can open and verify.

How to request a refund

Email hello@grabadda.com or call 8559987325 with your payment ID, business name and the reason for cancellation. We acknowledge every request within 2 working days.

Approved refunds are processed back to the original payment method within 7 to 10 working days. Your bank may take a further 3 to 5 days to show the credit.

Failed or duplicate payments

If a payment fails but money leaves your account, it is normally reversed automatically by your bank within 5 to 7 working days. If it does not, send us the payment reference and we will raise it with Razorpay on your behalf.

Duplicate payments are refunded in full as soon as they are confirmed, with no deduction.

Chargebacks

If you have a problem, please contact us first — we resolve almost everything within a day. Raising a chargeback without contacting us delays resolution for both sides, since the funds get frozen while the bank investigates.